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Once I coveted a Sony Reader


Camy

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The idea of customer service and 'satisfaction' in the UK sucks. There, I've said it.

Like a big kid I fell in lust with the idea of getting a Sony Reader. It's not that I can afford one. It's just that I've got a credit card, and I haven't gone mental with it for a while.

So, on Saturday M and I schlepped into the local Branch of Waterstones. Waterstones is supposedly the UK's biggest chain of book shops. They have a deal with Sony to sell their 'Readers', and a dinky site to flog eBooks.

"Do you have any Sony Readers left?" I pant, with eyes attractively on stalks, and fondling my plastic.

"Yes," the po-faced sloth behind the counter finally puts his paper down, and answers. "several. Do you want to buy one?"

"Maybe, but I'd like to see it working first."

"Ah." He nods sagely. "There's a display over there." He points, and takes a breath.

"Great!" I say, about to walk over to it and play.

"But the display model has stopped working."

"Oh," I stop, and my lower lip begins to quiver.

"You can look. It's just that it doesn't work.

"Not a lot of use then, is it?" M says acerbically.

"I suppose not." The sloth picks up his paper as we walk over to the display.

I decide the Reader is aesthetically beautiful, and rather pleasing, as I prod at its buttons, hoping that maybe it'll magically fire up. It doesn't.

M starts to get annoyed. I know the signs. Unfortunately, a young and helpful Saturday sales girl doesn't.

"Nice, isn't it?"

"It's not working." M states the obvious with such gravitas and disdain I wonder why the young girl doesn't turn tail and flee.

"Umm ... no." She says, still in helpful mode. She frowns, then brightens up. "It worked for an hour this morning, then stopped. Oddly the same thing has happened at several of our other branches."

"But you have them for sale?"

"Oh yes!" She says brightly.

"Couldn't you put a new one on display, then?"

"Oh no, we're not allowed to. But I'm sure it'll be working on Monday!"

It wasn't. I went back and it was still broken ... which has rather put me off.

Now, I'm thinking of coveting a BeBook.

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Magpies of the world unite!I have every sympathy, Camy. The Sony is very bright, very shiny. Just begging to be coveted.On the other hand you have to sympathise with Waterstone's too. They don't have experience selling things that go wrong. It must be freaking them out.Once you've discounted the Sony e-reader, Waterstones do sell a lot of alternatives that shouldn't give any trouble. I recently bought one and I have to say its advantages far outweigh its disadvantages:Advantages:It can be used in almost all lighting situations except complete darkness, and there's a low cost accessory available to overcome that limitation, very useful for those with nothing better to do under the bedclothes.Very low cost, to suit Camys with long pockets and short arms - and delicate credit cards.Very green: it uses no power at all (even page turning is done using miniscule amounts of energy derived from the digestion of vegetable matter or protein - a wide variety of energy sources is available). Also it is fully recyclable and biodegradable, made entirely of paper!Water resistant - it will withstand even full immersion in water, but it is advisable to let it dry before attempting use since damage can occur if used when very wet. Multi-purpose: when not in use for reading, can be used to prop open a door, prevent a table from wobbling on an uneven floor, etc. When no longer needed it will even help with the lighting of a fire.Disadvantages:Contains only one book. Storage capacity is the one major drawback relative to the Sony that I can see. The low cost of purchase however makes it practical to buy several. I have shelves full of them now!I'm hooked - can't think how I ever got along without them. Isn't technology marvellous - I often wonder what my grandfather would think about it all if he were alive now!Bruin :hehe:

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Stuff and fings
The thing about real books is that I'd need a vast library, complete with cute librarians, to satisfy my lust for them. The 'Reader' is, without a doubt, gorgeous, and when it works ... well, stone the crows! :wink:
I don't patronize establishments with people that utterly stupid. I can't return. I often call management and vent.
It was frustrating more than annoying. That they said they had problems with more than one was amusing, and sadly, an instant turn off. *sighs* Want! :icon_rabbit:
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I have every sympathy, Camy. The Sony is very bright, very shiny. Just begging to be coveted.On the other hand you have to sympathise with Waterstone's too. They don't have experience selling things that go wrong. It must be freaking them out.Once you've discounted the Sony e-reader, Waterstones do sell a lot of alternatives that shouldn't give any trouble. I recently bought one and I have to say its advantages far outweigh its disadvantages:Advantages:It can be used in almost all lighting situations except complete darkness, and there's a low cost accessory available to overcome that limitation, very useful for those with nothing better to do under the bedclothes.Very low cost, to suit Camys with long pockets and short arms - and delicate credit cards.Very green: it uses no power at all (even page turning is done using miniscule amounts of energy derived from the digestion of vegetable matter or protein - a wide variety of energy sources is available). Also it is fully recyclable and biodegradable, made entirely of paper!Water resistant - it will withstand even full immersion in water, but it is advisable to let it dry before attempting use since damage can occur if used when very wet. Multi-purpose: when not in use for reading, can be used to prop open a door, prevent a table from wobbling on an uneven floor, etc. When no longer needed it will even help with the lighting of a fire.Disadvantages:Contains only one book. Storage capacity is the one major drawback relative to the Sony that I can see. The low cost of purchase however makes it practical to buy several. I have shelves full of them now!I'm hooked - can't think how I ever got along without them. Isn't technology marvellous - I often wonder what my grandfather would think about it all if he were alive now!Bruin :icon_rabbit:
Uh, remember a while ago in another time and place when I was asking, tongue in cheek, about dry English wit? I now have the perfect example to show people. Well done, sir.C
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